Shipping and Delivery

ORDER, SHIPPING AND DELIVERY

Why have I not received my product yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.Visit the page in your My account and click on TRACK ORDER to get real time status of your order

How do I track the status of my order(s)?

Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our website (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from the Seller's end.The delivery may take 1-3 days depending on the address specified for the order.

Do I have to pay any shipping or delivery charges?

Shipping/Delivery charges are particular to a product and are visible on the product page. Delivery outside City limits are subjected to additional charges based on the category of the products. To know non-serviceable areas and remote areas, contact us.

What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail immediately. We will look at it immediately and get back to you.

Which courier company do you use for delivery?

We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

I want to ship something abroad. Can I do that?

We deliver products in UAE right now. Contact us and we can connect you with the right partner for international delivery.